The globalized environment and consequently competitive in that the organizations are inserted affect significantly the way by the which the clients perceive the service. the central objective of that article is going to discuss the importance of aggregate worthy to the service, specifically them offered by the information units and the factors that should be led in consideration for that, mainly, the clients perceive the built-in value in the service acquired. they present itself concepts, characteristics and classification of service and value in information units. the results suggest that the information units agents revejam the trials and the needs informacionais of his users. it understands itself that trial requer, between others factors, knowledge whose are the users, which are their information needs, investments and time. only after they observed and cured those factors, its be possible offer to the user of a service information unit specialized and worthy generators.@en
Array ( [dateOfAvailability] => Array ( [pt] => Array ( [0] => Array ( [2007-04-04] => 90969 ) ) ) [hasAuthor] => Array ( [nn] => Array ( [0] => Array ( [Vivian Mengarda Floriani] => 25640 ) [1] => Array ( [Luciane Paula Vital] => 11219 ) [2] => Array ( [Gregório Varvakis] => 25641 ) ) ) [hasFileStorage] => Array ( [nn] => Array ( [0] => Array ( [_repository/326/2018/09/oai_periodicos_ufpb_br_article_486#00019.pdf] => 95417 ) ) ) [hasSectionOf] => Array ( [pt] => Array ( [0] => Array ( [Artigo de revisão] => 98 ) ) ) [hasSubject] => Array ( [pt] => Array ( [0] => Array ( [Serviço] => 8406 ) [1] => Array ( [Unidade de informação] => 267124 ) [2] => Array ( [Valor] => 276272 ) [3] => Array ( [Serviços] => 237150 ) [4] => Array ( [Unidades de informação] => 239041 ) [5] => Array ( [Valor] => 12501 ) ) ) [wasPublicationInDate] => Array ( [nn] => Array ( [0] => Array ( [2007-04-04] => 248907 ) ) ) [hasLanguageExpression] => Array ( [nn] => Array ( [0] => Array ( [pt] => 232736 ) ) ) [isPartOfSource] => Array ( [pt] => Array ( [0] => Array ( [Informação & sociedade: estudos] => 326 ) ) ) [hasIssueOf] => Array ( [pt] => Array ( [0] => Array ( [ISSUE:JNL:00019-2007-17-1] => 90967 ) ) ) [hasAbstract] => Array ( [en] => Array ( [0] => Array ( [The globalized environment and consequently competitive in that the organizations are inserted affect significantly the way by the which the clients perceive the service. the central objective of that article is going to discuss the importance of aggregate worthy to the service, specifically them offered by the information units and the factors that should be led in consideration for that, mainly, the clients perceive the built-in value in the service acquired. they present itself concepts, characteristics and classification of service and value in information units. the results suggest that the information units agents revejam the trials and the needs informacionais of his users. it understands itself that trial requer, between others factors, knowledge whose are the users, which are their information needs, investments and time. only after they observed and cured those factors, its be possible offer to the user of a service information unit specialized and worthy generators.] => 0 ) ) [pt] => Array ( [0] => Array ( [O ambiente globalizado e conseqüentemente competitivo em que as organizações estão inseridas afeta significativamente a maneira pela qual os clientes percebem os serviços. O objetivo central desse artigo é discutir a importância de agregar de valor aos serviços, especificamente os oferecidos pelas unidades de informação e os fatores que devem ser levados em consideração para que, principalmente, os clientes percebam o valor embutido no serviço adquirido. Apresentam-se conceitos, características e classificação de serviços e valor em unidades de informação. Os resultados sugerem que os gestores de unidades de informação revejam os processos e as necessidades informacionais de seus usuários. Entende-se que esse processo requer, entre outros fatores, conhecimento de quem são os usuários, quais são suas necessidades informacionais, investimentos e tempo. Somente depois de observados e sanados esses fatores, acredita-se que seja possível oferecer ao usuário de uma unidade de informação serviços especializados e geradores de valor.] => 0 ) ) ) [hasID] => Array ( [nn] => Array ( [0] => Array ( [oai:periodicos.ufpb.br:article/486] => 0 ) ) ) [hasRegisterId] => Array ( [pt] => Array ( [0] => Array ( [http://www.periodicos.ufpb.br/ojs2/index.php/ies/article/view/486] => 0 ) ) ) [hasSource] => Array ( [pt] => Array ( [0] => Array ( [Informação & Sociedade: Estudos; v. 17, n. 1 (2007)] => 0 ) [1] => Array ( [1809-4783] => 0 ) ) [nn] => Array ( [0] => Array ( [0104-0146] => 0 ) ) ) [hasTitle] => Array ( [en] => Array ( [0] => Array ( [The value in information units: context and importance] => 0 ) ) [pt] => Array ( [0] => Array ( [O valor em unidades de informação: contextualização e importância] => 0 ) ) ) [hasUrl] => Array ( [pt] => Array ( [0] => Array ( [http://www.periodicos.ufpb.br/ojs2/index.php/ies/article/view/486/1462] => 0 ) ) [nn] => Array ( [0] => Array ( [https://periodicos.ufpb.br/ojs2/index.php/ies/article/view/486] => 0 ) [1] => Array ( [https://periodicos.ufpb.br/ojs2/index.php/ies/article/view/486/1462] => 0 ) ) ) [prefLabel] => Array ( [pt] => Array ( [0] => Array ( [Oai:periodicos.ufpb.br:article/486#00019] => 0 ) ) ) )
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