The objective was to detach the influence of the cognitive, affective and situational aspects on the information behavior of managers. It was purposed a model based on a perceptive approach, anomalous state of knowledge, sense-making, construtivist search information and value-added and information use processes. A qualitative study with to six managers of the great three organizations located in Belo Horizonte was carried using the âtime-lineâ interview. The results brought us toward the applicability of the model and the methodology adopted.@en
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