Article
The University is a place dedicated to reflection, teaching and research. Therefore, the libraries that compose it should provide reference services with quality, timeliness and accesability to meet the information needs of users. Because of the importance that the automated reference section has for university activities, consistent with the current information and communication technologies, this paper proposes the activities and functions that can be performed from the virtual perspective for the automated reference section, that are in parallel with those developed in situ.The objectives to upgrade the automated reference section are presented: the justification to implement the proposed activities is exposed; finally, the proposed activities for the automated reference service, from the virtual perspective, are developed.@en
Array ( [dateOfAvailability] => Array ( [pt] => Array ( [0] => Array ( [2009-12-31] => 128396 ) ) ) [hasAuthor] => Array ( [nn] => Array ( [0] => Array ( [Juan Miguel Palma Pen?a] => 51404 ) ) ) [hasPageEnd] => Array ( [pt] => Array ( [0] => Array ( [118] => 1590 ) ) ) [hasPageStart] => Array ( [pt] => Array ( [0] => Array ( [104] => 1871 ) ) ) [hasSectionOf] => Array ( [pt] => Array ( [0] => Array ( [Artículo] => 822 ) ) ) [hasSubject] => Array ( [pt] => Array ( [0] => Array ( [Academic libraries] => 180178 ) [1] => Array ( [Bibliotecas universitárias] => 199222 ) ) [en] => Array ( [0] => Array ( [Automated reference section] => 224358 ) [1] => Array ( [Academic librarians] => 113434 ) [2] => Array ( [Information resources] => 267858 ) [3] => Array ( [Information needs] => 173066 ) [4] => Array ( [Information and communication technologies (ictâs)] => 224359 ) ) [es] => Array ( [0] => Array ( [Seccioìn de consulta automatizada (sca] => 224360 ) [1] => Array ( [Personal acadeìmico bibliotecoloìgico (pab)] => 224361 ) [2] => Array ( [Recursos de informacioìn] => 112180 ) [3] => Array ( [Necesidades informativas] => 206703 ) [4] => Array ( [Tecnologiìas de la informacioìn y la comunicacioìn (tic)] => 224362 ) ) ) [hasFileStorage] => Array ( [nn] => Array ( [0] => Array ( [_repository/00/22/43/57/work_00224357#00067.pdf] => 290172 ) ) ) [isPartOfSource] => Array ( [pt] => Array ( [0] => Array ( [Biblioteca universitária] => 842 ) ) ) [hasIssueOf] => Array ( [pt] => Array ( [0] => Array ( [ISSUE:JNL:00067-2009-12-2] => 143784 ) ) ) [hasAbstract] => Array ( [en] => Array ( [0] => Array ( [The University is a place dedicated to reflection, teaching and research. Therefore, the libraries that compose it should provide reference services with quality, timeliness and accesability to meet the information needs of users. Because of the importance that the automated reference section has for university activities, consistent with the current information and communication technologies, this paper proposes the activities and functions that can be performed from the virtual perspective for the automated reference section, that are in parallel with those developed in situ.The objectives to upgrade the automated reference section are presented: the justification to implement the proposed activities is exposed; finally, the proposed activities for the automated reference service, from the virtual perspective, are developed.] => 0 ) ) [es] => Array ( [0] => Array ( [La Universidad es un espacio dedicado a la reflexioÌn, a la docencia y a la investigacioÌn. Por lo tanto, las bibliotecas que la integran deben proporcionar servicios de consulta con calidad, actualidad y accesibilidad, para satisfacer las necesidades informativas de los usuarios.Debido a la relevancia que la seccioÌn de consulta automatizada (sca) posee para las funciones universitarias, en consonancia con las actuales tecnologiÌas de la informacioÌn y la comunicacioÌn (tic), este documento propone las actividades y las funciones que se podraÌn realizar desde la perspectiva virtual para la sca, que estaÌn en paralelo con las desarrolladas presencialmente (in situ).Se anotan los objetivos a lograr con la actualizacioÌn de la sca; se plantea la justificacioÌn para implantar la propuesta de actividades; finalmente, se desarrolla la propuesta de las actividades para la sca desde la perspectiva virtual.] => 0 ) ) ) [hasID] => Array ( [nn] => Array ( [0] => Array ( [oai:ojs.pkp.sfu.ca:article/489] => 0 ) ) ) [hasRegisterId] => Array ( [pt] => Array ( [0] => Array ( [http://bibliotecauniversitaria.dgb.unam.mx/rbu/article/view/489] => 0 ) ) ) [hasSource] => Array ( [pt] => Array ( [0] => Array ( [Biblioteca Universitaria; Vol. 12 Núm. 2 (2009); 104-118] => 0 ) ) [nn] => Array ( [0] => Array ( [2594-0074] => 0 ) [1] => Array ( [0187-750X] => 0 ) [2] => Array ( [10.22201/dgb.0187750xp.2009.2] => 0 ) ) ) [hasTitle] => Array ( [es] => Array ( [0] => Array ( [La seccioÌn de consulta automatizada en las bibliotecas universitarias del siglo XXI: propuesta de actividades virtuales] => 0 ) ) ) [hasUrl] => Array ( [pt] => Array ( [0] => Array ( [http://bibliotecauniversitaria.dgb.unam.mx/rbu/article/view/489/510] => 0 ) ) ) [prefLabel] => Array ( [pt] => Array ( [0] => Array ( [Oai:ojs.pkp.sfu.ca:article/489#00067] => 0 ) ) ) )