The purpose of this paper is to reflect on the reference process, in which it is understood that the particularities of memory and information are present throughout the process, as points that intertwine and influence before, during or even after service. be finalized. It is understood that it is through the process of reference that one has the unique moment of interpersonal communication between the user and the librarian. Based on this relationship between the actors, the methodology to be applied is the analysis of the steps in the reference process in the light of Denis Grogan, combined with the reflection on the conceptual implications of memory and information. In addition, it is basilar the relationship of the concept of communicative action and dialogic process to reflect on the qualification of interpersonal communication among the actors, besides promoting a state of informational consciousness. The proposed reflections are promising regarding the revision of the reference service, the innovation of the concept of interpersonal communication itself and the integration of the actors involved in the reference process with the library.@en
Array ( [dateOfAvailability] => Array ( [pt] => Array ( [0] => Array ( [2020-03-27] => 136342 ) ) ) [hasAuthor] => Array ( [nn] => Array ( [0] => Array ( [Alex Medeiros Kornalewski] => 121367 ) [1] => Array ( [Francisco Ramos de Farias] => 121368 ) ) ) [hasFileStorage] => Array ( [nn] => Array ( [0] => Array ( [_repository/86/2023/05/oai_ojs_revistas_marilia_unesp_br_article_8643#00004.pdf] => 222863 ) ) ) [hasPageEnd] => Array ( [pt] => Array ( [0] => Array ( [56] => 1501 ) ) ) [hasPageStart] => Array ( [pt] => Array ( [0] => Array ( [37] => 607 ) ) ) [hasSectionOf] => Array ( [pt] => Array ( [0] => Array ( [Artigo] => 3 ) ) ) [hasSubject] => Array ( [pt] => Array ( [0] => Array ( [Memória] => 234939 ) [1] => Array ( [Informação] => 246570 ) [2] => Array ( [Processo de referência] => 178525 ) [3] => Array ( [Agir comunicativo] => 6542 ) [4] => Array ( [Processo dialógico] => 222517 ) ) [en] => Array ( [0] => Array ( [Memory] => 171515 ) [1] => Array ( [Information] => 269873 ) [2] => Array ( [Reference process] => 178524 ) [3] => Array ( [Comunicative action] => 222518 ) [4] => Array ( [Dialogic process] => 222519 ) ) ) [wasPublicationInDate] => Array ( [nn] => Array ( [0] => Array ( [2020-03-27] => 243474 ) ) ) [hasLanguageExpression] => Array ( [nn] => Array ( [0] => Array ( [pt] => 232736 ) ) ) [isPartOfSource] => Array ( [pt] => Array ( [0] => Array ( [Brazilian journal of information science] => 86 ) ) ) [hasIssueOf] => Array ( [pt] => Array ( [0] => Array ( [ISSUE:JNL:00004-2020-14-] => 145690 ) ) [nn] => Array ( [0] => Array ( [ISSUE:JNL:4:2020-14-1] => 232615 ) ) ) [hasAbstract] => Array ( [en] => Array ( [0] => Array ( [The purpose of this paper is to reflect on the reference process, in which it is understood that the particularities of memory and information are present throughout the process, as points that intertwine and influence before, during or even after service. be finalized. It is understood that it is through the process of reference that one has the unique moment of interpersonal communication between the user and the librarian. Based on this relationship between the actors, the methodology to be applied is the analysis of the steps in the reference process in the light of Denis Grogan, combined with the reflection on the conceptual implications of memory and information. In addition, it is basilar the relationship of the concept of communicative action and dialogic process to reflect on the qualification of interpersonal communication among the actors, besides promoting a state of informational consciousness. The proposed reflections are promising regarding the revision of the reference service, the innovation of the concept of interpersonal communication itself and the integration of the actors involved in the reference process with the library.] => 0 ) ) [pt] => Array ( [0] => Array ( [A presente comunicação tem por objetivo refletir sobre o processo de referência, no qual compreende-se que as particularidades da memória e da informação se fazem presentes no decorrer do processo, como pontos que se entrelaçam e influenciam antes, durante ou mesmo depois do serviço de referência ser finalizado. Entende-se que é por intermédio do processo de referência que se tem o momento ímpar da comunicação interpessoal entre o usuário e o bibliotecário. Com base nessa relação entre os atores, a metodologia a ser aplicada é a análise das etapas existentes no processo de referência à luz de Denis Grogan, aliada a reflexão sobre as implicações conceituais da memória e da informação. Em complemento, é basilar o relacionamento do conceito de agir comunicativo e processo dialógico para refletir sobre a qualificação da comunicação interpessoal entre os atores, além de promover um estado de consciência informacional. As reflexões propostas são promissoras quanto à revisão do serviço de referência, a inovação do próprio conceito de comunicação interpessoal e a integração dos atores envolvidos no processo de referência com a biblioteca.] => 0 ) ) ) [hasID] => Array ( [nn] => Array ( [0] => Array ( [oai:ojs.revistas.marilia.unesp.br:article/8643] => 0 ) ) ) [hasRegisterId] => Array ( [pt] => Array ( [0] => Array ( [https://revistas.marilia.unesp.br/index.php/bjis/article/view/8643] => 0 ) [1] => Array ( [10.36311/1981-1640.2020.v14n1.03.p37] => 0 ) ) ) [hasSource] => Array ( [pt] => Array ( [0] => Array ( [Brazilian Journal of Information Science: Research Trends; Vol. 14 No. 1 - jan-mar (2020); 37-56] => 0 ) [1] => Array ( [Brazilian Journal of Information Science: research trends; v. 14 n. 1 - jan-mar (2020); 37-56] => 0 ) [2] => Array ( [1981-1640] => 0 ) ) [es] => Array ( [0] => Array ( [Brazilian Journal of Information Science: Research Trends; Vol. 14 Núm. 1 - jan-mar (2020); 37-56] => 0 ) ) ) [hasTitle] => Array ( [en] => Array ( [0] => Array ( [The interlacement of memory and information in the scope of the reference process] => 0 ) ) [pt] => Array ( [0] => Array ( [O entrelaçamento da memória e da informação no âmbito do processo de referência] => 0 ) ) ) [hasUrl] => Array ( [pt] => Array ( [0] => Array ( [https://revistas.marilia.unesp.br/index.php/bjis/article/view/8643/6282] => 0 ) ) [nn] => Array ( [0] => Array ( [https://revistas.marilia.unesp.br/index.php/bjis/article/view/8643] => 0 ) [1] => Array ( [https://revistas.marilia.unesp.br/index.php/bjis/article/view/8643/6282] => 0 ) ) ) [prefLabel] => Array ( [pt] => Array ( [0] => Array ( [Oai:ojs.revistas.marilia.unesp.br:article/8643#00004] => 0 ) ) ) [hasDOI] => Array ( [nn] => Array ( [0] => Array ( [10.36311/1981-1640.2020.v14n1.03.p37] => 0 ) ) ) )
Loading ...