In this paper are exposed the theoretical principles of the Balanced Scorecard that, according to Kaplan and Norton, is an strategic management model that allows the handling of the tangible and no tangible actives, as a necessary answer to go at the same speed of the change that makes tremble the basis of any organization. Are exposed two key aspects to achieve success in an enterprise: Employees Performance Indicators Measurement and Information Systems supported on the information and communication technologies. Is stated that a balanced scorecard is an Information System that allows to reduce the uncertainty levels in decision making and allows to reach a new knowledge based on the communication.@en
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