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Emotional factors in information search

El factor emocional en la búsqueda de información

Marta Platero Gómez
Eva Ortoll Espinet

The study of affective aspects is being encouraging on Information Science in recent years. The objective of this research is to analyze the emotive expresssions performed on information seeking process during information system interaction proccess. From the theoric models developed by Kuhlthau (1991, 2004) and Nahl (2005) a cualitative case study is developed to research about the emotivity as complementary strategy to evaluate information systems. Preliminary results show that experimented emotions during interaction can modify the cognitive patterns and seeking strategies adopted by users. Variations over the patterns can be explained by emotions, which converts them into indicators about system interaction efficiency.@en

El estudio de los aspectos afectivos en las Ciencias de la Información está tomando impulso en los últimos años. El objetivo de esta investigación es analizar las expresiones emotivas de los usuarios durante el proceso de búsqueda de información en un sistema de información. A partir de los modelos teóricos desarrollados por Kuhlthau (1991, 2004) y Nalh (2005) se escoge un estudio de caso cualitativo para indagar en el análisis de la emotividad como estrategia complementaria de evaluación de los sistemas de información. Los resultados del estudio indican que las emociones experimentadas durante la interacción pueden modificar los patrones cognitivos y las estrategias de búsqueda de los usuarios. La alteración de patrones puede explicarse según emociones lo que las convierte en indicadores sobre la eficiencia en la interacción con el sistema.@es

NLP

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