Article
With plenty resources still to be researched, the virtual reference services works around the different ways to provide the reference services through technological information, in benefit of not only the universitiesâ libraries, but also for its digital users. In this context of Universitiesâ Libraries, through the analysis of the tools developed for the digital environment, this paper intends to create a new analysis plan to analyze the virtual reference services from the point of view of its users, aiming to make these services better and more valuable. This plan was used and analyzed along with users of the services offered by universitiesâ libraries, so it could be fully validate, and therefore used as a real tool to measure this kind of service.@en
Array ( [dateOfAvailability] => Array ( [pt] => Array ( [0] => Array ( [2016-08-11] => 8538 ) ) ) [hasAuthor] => Array ( [nn] => Array ( [0] => Array ( [Ieda Pelógia Martins Damian] => 2985 ) ) ) [hasFileStorage] => Array ( [nn] => Array ( [0] => Array ( [_repository/47/2018/09/oai_seer_ufrgs_br_article_60236#00002.pdf] => 47189 ) ) ) [hasPageEnd] => Array ( [pt] => Array ( [0] => Array ( [245] => 4401 ) ) ) [hasPageStart] => Array ( [pt] => Array ( [0] => Array ( [220] => 4084 ) ) ) [hasSectionOf] => Array ( [pt] => Array ( [0] => Array ( [Artigo] => 3 ) ) ) [hasSubject] => Array ( [en] => Array ( [0] => Array ( [Virtual reference service] => 187313 ) [1] => Array ( [Reference service] => 265772 ) [2] => Array ( [Analysis] => 11187 ) [3] => Array ( [Userâs satisfaction] => 11188 ) [4] => Array ( [User’s satisfaction] => 267783 ) [5] => Array ( [Virtual reference service] => 4749 ) ) [pt] => Array ( [0] => Array ( [Ciência da informação] => 237157 ) [1] => Array ( [Serviço de referência virtual] => 187315 ) [2] => Array ( [Satisfação do usuário] => 2450 ) [3] => Array ( [Serviço de referência] => 271426 ) [4] => Array ( [Análise] => 267784 ) ) ) [wasPublicationInDate] => Array ( [nn] => Array ( [0] => Array ( [2016-08-11] => 267728 ) ) ) [hasLanguageExpression] => Array ( [nn] => Array ( [0] => Array ( [pt] => 232736 ) ) ) [hasLicense] => Array ( [nn] => Array ( [0] => Array ( [Copyright (c)] => 232755 ) [1] => Array ( [CCBY4.0] => 232756 ) ) ) [isPartOfSource] => Array ( [pt] => Array ( [0] => Array ( [Em questão] => 47 ) ) ) [hasIssueOf] => Array ( [pt] => Array ( [0] => Array ( [ISSUE:JNL:00002-2016-22-2] => 8536 ) ) ) [hasAbstract] => Array ( [en] => Array ( [0] => Array ( [With plenty resources still to be researched, the virtual reference services works around the different ways to provide the reference services through technological information, in benefit of not only the universitiesâ libraries, but also for its digital users. In this context of Universitiesâ Libraries, through the analysis of the tools developed for the digital environment, this paper intends to create a new analysis plan to analyze the virtual reference services from the point of view of its users, aiming to make these services better and more valuable. This plan was used and analyzed along with users of the services offered by universitiesâ libraries, so it could be fully validate, and therefore used as a real tool to measure this kind of service.] => 0 ) [1] => Array ( [With plenty resources still to be researched, the virtual reference services works around the different ways to provide the reference services through technological information, in benefit of not only the universities’ libraries, but also for its digital users. In this context of Universities’ Libraries, through the analysis of the tools developed for the digital environment, this paper intends to create a new analysis plan to analyze the virtual reference services from the point of view of its users, aiming to make these services better and more valuable. This plan was used and analyzed along with users of the services offered by universities’ libraries, so it could be fully validate, and therefore used as a real tool to measure this kind of service.] => 0 ) ) [pt] => Array ( [0] => Array ( [Com muitos recursos que ainda devem ser explorados, o serviço de referência virtual se relaciona com as maneiras de disponibilizar o serviço de referência por meio de tecnologia de informação, em benefício tanto das bibliotecas universitárias quanto dos usuários que interagem em ambiente digital. Dentro do contexto das bibliotecas universitárias, e através da análise de ferramentas desenvolvidas e utilizadas em contexto eletrônico, este estudo se propõe a desenvolver um modelo de análise do serviço de referência virtual a partir do ponto de vista de seus usuários, com o intuito de que os serviços de referência virtuais tenham seus valores realmente acrescidos. Este modelo foi utilizado e analisado junto aos usuários de serviço de referência virtual oferecidos por bibliotecas universitárias, para que desta forma pudesse ser validado e, consequentemente servir de instrumento de mensuração destes serviços.] => 0 ) ) ) [hasID] => Array ( [nn] => Array ( [0] => Array ( [oai:seer.ufrgs.br:article/60236] => 0 ) ) ) [hasRegisterId] => Array ( [pt] => Array ( [0] => Array ( [http://seer.ufrgs.br/EmQuestao/article/view/60236] => 0 ) [1] => Array ( [10.19132/1808-5245222.220-245] => 0 ) [2] => Array ( [https://seer.ufrgs.br/EmQuestao/article/view/60236] => 0 ) ) ) [hasSource] => Array ( [pt] => Array ( [0] => Array ( [Em Questão; v.22, n.2, mai/ago. 2016; 220-245] => 0 ) [1] => Array ( [1808-5245] => 0 ) ) [nn] => Array ( [0] => Array ( [1807-8893] => 0 ) ) ) [hasTitle] => Array ( [en] => Array ( [0] => Array ( [The virtual reference services: quantitative analysis & model] => 0 ) ) [pt] => Array ( [0] => Array ( [Modelo para análise do serviço de referência virtual: uma análise quantitativa] => 0 ) ) ) [hasUrl] => Array ( [pt] => Array ( [0] => Array ( [http://seer.ufrgs.br/EmQuestao/article/view/60236/37993] => 0 ) [1] => Array ( [http://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32965] => 0 ) [2] => Array ( [http://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32966] => 0 ) [3] => Array ( [http://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32967] => 0 ) [4] => Array ( [http://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32968] => 0 ) [5] => Array ( [https://seer.ufrgs.br/EmQuestao/article/view/60236/37993] => 0 ) [6] => Array ( [https://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32965] => 0 ) [7] => Array ( [https://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32966] => 0 ) [8] => Array ( [https://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32967] => 0 ) [9] => Array ( [https://seer.ufrgs.br/EmQuestao/article/downloadSuppFile/60236/32968] => 0 ) ) [nn] => Array ( [0] => Array ( [https://seer.ufrgs.br/index.php/EmQuestao/article/view/60236] => 0 ) [1] => Array ( [https://seer.ufrgs.br/index.php/EmQuestao/article/view/60236/37993] => 0 ) ) ) [prefLabel] => Array ( [pt] => Array ( [0] => Array ( [Oai:seer.ufrgs.br:article/60236#00002] => 0 ) ) ) [hasDOI] => Array ( [nn] => Array ( [0] => Array ( [10.19132/1808-5245222.220-245] => 0 ) ) ) )