Array
(
    [responseDate] => 2026-08-03T21:47:38Z
    [request] => https://periodicos.ufsc.br/index.php/eb/oai
    [GetRecord] => SimpleXMLElement Object
        (
            [record] => SimpleXMLElement Object
                (
                    [header] => SimpleXMLElement Object
                        (
                            [identifier] => oai:periodicos.ufsc.br:article/108417
                            [datestamp] => 2026-07-29T12:33:58Z
                            [setSpec] => Array
                                (
                                    [0] => eb:ART
                                    [1] => driver
                                )

                        )

                    [metadata] => SimpleXMLElement Object
                        (
                            [dc] => SimpleXMLElement Object
                                (
                                    [title] => Array
                                        (
                                            [0] => Key factors in user satisfaction: an analysis using LibQUAL+ and structural equation modeling at a Peruvian University
                                            [1] => Factores clave en la satisfacción del usuario: un análisis utilizando LibQUAL+ y modelamiento de ecuaciones estructurales en una universidad de Perú
                                        )

                                    [creator] => Array
                                        (
                                            [0] => Salazar Carpio, Xiomara Roselina
                                            [1] => Geronimo Huanqui, Hadet Brusnella
                                            [2] => Rivera Calcina, Carlos Renzo
                                            [3] => Larico Figueroa, Brigitte Melanie
                                        )

                                    [subject] => Array
                                        (
                                            [0] => LibQUAL+
                                            [1] => Academic Libraries
                                            [2] => User Satisfaction
                                            [3] => Structural Equation Modeling
                                            [4] => Service Quality
                                            [5] => LibQUAL+
                                            [6] => Bibliotecas Académicas
                                            [7] => Satisfacción del Usuario
                                            [8] => Modelamiento de Ecuaciones Estructurales
                                            [9] => Calidad del Servicio
                                            [10] => LibQUAL+
                                            [11] =>  Bibliotecas Universitárias
                                            [12] => Satisfação do Usuário
                                            [13] => Modelagem de Equações Estruturais
                                            [14] => Qualidade de Serviço
                                        )

                                    [description] => Array
                                        (
                                            [0] => Objetivo: To determine which factors have the greatest influence on user satisfaction.
Methods: The LibQUAL+ instrument was applied, and structural equation modeling was used to analyze the responses of 580 undergraduate students from various academic disciplines.
Results: The independent variables showed a direct and weak relationship; however, the results showed a greater positive effect on satisfaction, with a coefficient of 0.83 and a significance level below 0.001, while service quality had a positive but smaller effect, with a coefficient of 0.15 and the same statistical significance.
Conclusions: Student achievement is the main determinant of user satisfaction; therefore, implementing user-centered strategies is essential to enhance student performance and institutional effectiveness.
                                            [1] => Objetivo: Determinar qué factores influyen con mayor peso en la satisfacción de los usuarios.
Método: Se aplicó el instrumento LibQUAL+ y se utilizó modelamiento de ecuaciones estructurales para analizar las respuestas de 580 estudiantes de pregrado pertenecientes a diversas disciplinas académicas.
Resultado: Las variables independientes presentaron una relación directa y débil; sin embargo, los resultados mostraron un mayor efecto positivo sobre la satisfacción, con un coeficiente de 0,83 y un nivel de significancia menor a 0,001, mientras que la calidad del servicio influyó de forma positiva, pero en menor medida, con un coeficiente de 0,15 y la misma significancia estadística.
Conclusiones: El logro de resultados por parte de los estudiantes es el principal determinante de la satisfacción del usuario, por lo que implementar estrategias centradas en el usuario resulta fundamental para optimizar el rendimiento estudiantil y la efectividad institucional.
                                        )

                                    [publisher] => Universidade Federal de Santa Catarina
                                    [date] => 2026-07-29
                                    [type] => Array
                                        (
                                            [0] => info:eu-repo/semantics/article
                                            [1] => info:eu-repo/semantics/publishedVersion
                                        )

                                    [format] => Array
                                        (
                                            [0] => application/pdf
                                            [1] => application/pdf
                                            [2] => application/pdf
                                            [3] => application/pdf
                                        )

                                    [identifier] => Array
                                        (
                                            [0] => https://periodicos.ufsc.br/index.php/eb/article/view/108417
                                            [1] => 10.5007/1518-2924.2026.e108417
                                        )

                                    [source] => Array
                                        (
                                            [0] => Encontros Bibli: electronic journal of library science, archival science and information science; Vol. 31 (2026): Ethics and informational integrity in the climate emergency: the socio-environmental responsibility of Information Science.; 1-28
                                            [1] => Encontros Bibli: Revista electrónica de bibliotecología, archivística y ciencias de la información.; Vol. 31 (2026): Ética e integridad informativa en la emergencia climática: la responsabilidad socioambiental de la Ciencia de la Información.; 1-28
                                            [2] => Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; v. 31 (2026): Ética e integridade informacional na urgência climática: a responsabilidade Socioambiental da Ciência da Informação.; 1-28
                                            [3] => 1518-2924
                                        )

                                    [language] => Array
                                        (
                                            [0] => spa
                                            [1] => por
                                        )

                                    [relation] => Array
                                        (
                                            [0] => https://periodicos.ufsc.br/index.php/eb/article/view/108417/62114
                                            [1] => https://periodicos.ufsc.br/index.php/eb/article/view/108417/61994
                                            [2] => https://periodicos.ufsc.br/index.php/eb/article/view/108417/61995
                                            [3] => https://periodicos.ufsc.br/index.php/eb/article/view/108417/61996
                                        )

                                    [rights] => Array
                                        (
                                            [0] => Copyright (c) 2026 Xiomara Roselina Salazar Carpio, Hadet Brusnella Geronimo Huanqui, Carlos Renzo Rivera Calcina, Brigitte Melanie Larico Figueroa
                                            [1] => https://creativecommons.org/licenses/by/4.0
                                        )

                                )

                        )

                )

        )

)