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    [0] => stdClass Object
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            [journal] => stdClass Object
                (
                    [id_jnl] => 16
                )

        )

    [1] => stdClass Object
        (
            [section] => stdClass Object
                (
                    [section] => 1
                )

        )

    [2] => stdClass Object
        (
            [title] => Array
                (
                    [0] => The Servqual Metric in Assessing the Central Library Users´ Satisfaction Federal University of Santa Catarina@en
                    [1] => A Métrica Servqual na Avaliação da Satisfação dos Usuários da Biblioteca Central da Universidade Federal de Santa Catarina@pt
                )

        )

    [3] => stdClass Object
        (
            [abstract] => Array
                (
                    [0] => The article deals with the satisfaction of UFSC students, evaluated by Metric Servqual on the services offered by the Central Library (BC-UFSC) - Campus Trindade – Florianópolis (Brazil). The population of 31,436 enrolled in year 2013 (PROPLAN/UFSC, 2013), obtained a sample of 381 students. We used the questionnaire Likert Style and type of probabilistic-systematic study. The collection was in year 2013, april, 1st until 16th and the treatment by SPSS®. The results revealed dissatisfaction among respondents about the services of BC-UFSC about, mainly: security on campus, parking spaces, cleaning of bathrooms and excessive noise, in the BC-UFSC.@en
                    [1] => O artigo trata da satisfação dos alunos da UFSC, avaliada pela Métrica Servqual, sobre os serviços oferecidos pela Biblioteca Central (BC-UFSC) - Campus Trindade – Florianópolis (Brasil). Da população de 31.436 matriculados em 2013 (PROPLAN/UFSC, 2013), obteve-se a amostra de 381 alunos. Utilizou-se o questionário Estilo Likert e o tipo de estudo probabilístico-sistemático. A coleta foi de 1º até 16 de abril de 2013 e o tratamento pelo SPSS®. Os resultados revelaram insatisfação dos entrevistados sobre os serviços da BC-UFSC, principalmente em relação: a segurança no campus, as vagas de estacionamento, a higienização dos banheiros e o excesso de ruído na BC-UFSC.@pt
                )

        )

    [4] => stdClass Object
        (
            [author] => Array
                (
                    [0] => Rudimar Antunes da Rocha
                    [1] => Andrea Aparecida Silva
                )

        )

    [5] => stdClass Object
        (
            [subject] => Array
                (
                    [0] => Métrica servqual@pt
                    [1] => Satisfação dos serviços@pt
                    [2] => Bc-ufsc@pt
                    [3] => Usuários clientes@pt
                    [4] => Servqual metric@en
                    [5] => Services satisfaction@en
                    [6] => Bc-ufsc@en
                    [7] => Clients users@en
                )

        )

    [6] => stdClass Object
        (
            [source] => stdClass Object
                (
                    [vol] => 21
                    [nr] => 45
                    [year] => 2016
                    [theme] => 
                )

        )

    [7] => stdClass Object
        (
            [datePub] => Array
                (
                    [0] => 2016-01-22
                )

        )

    [8] => stdClass Object
        (
            [DOI] => Array
                (
                    [0] => stdClass Object
                        (
                            [type] => DOI
                            [value] => Array
                                (
                                    [0] => 10.5007/1518-2924.2016v21n45p35
                                )

                        )

                )

        )

    [9] => stdClass Object
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            [http] => Array
                (
                    [0] => stdClass Object
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                            [type] => HTTP
                            [value] => Array
                                (
                                    [0] => https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2016v21n45p35
                                )

                        )

                    [1] => stdClass Object
                        (
                            [type] => HTTP
                            [value] => Array
                                (
                                    [0] => https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2016v21n45p35/31193
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                        )

                    [2] => stdClass Object
                        (
                            [type] => HTTP
                            [value] => Array
                                (
                                    [0] => https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2016v21n45p35/52838
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                )

        )

    [10] => stdClass Object
        (
            [language] => Array
                (
                    [0] => pt
                )

        )

    [11] => stdClass Object
        (
            [license] => Array
                (
                    [0] => Copr
                    [1] => CCBY4.0
                )

        )

)