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    [1] => stdClass Object
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                    [section] => 2173
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    [2] => stdClass Object
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                    [0] => Nuevas técnicas de estudios de usuario aplicadas a bibliotecas@es
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    [3] => stdClass Object
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            [abstract] => Array
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                    [0] => Since its early stages, at the end of 70’s, O. S. Caja Madrid libraries has been progressively adapted to Society evolution (changes). Therefore, users research has been used as a worthy tool to fit the services that these libraries offer to its members. Throughout 2007, O. S. Caja Madrid has been a pioneering in Spain, in the use of “Mystery Shopper” (a pretended member) technique in this field, as an objective way of getting information about its quality libraries services.@es
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                    [0] => Maribel Riaza Chaparro
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                    [0] => Mystery shopping@es
                    [1] => Obra social caja madrid libraries@es
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                    [vol] => 17
                    [nr] => 2
                    [year] => 2007
                    [theme] => 
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