Array
(
    [responseDate] => 2025-12-11T15:19:31Z
    [request] => https://revistas.ucm.es/index.php/RGID/oai
    [GetRecord] => SimpleXMLElement Object
        (
            [record] => SimpleXMLElement Object
                (
                    [header] => SimpleXMLElement Object
                        (
                            [identifier] => oai:ojs.revistas.ucm.es:article/10216
                            [datestamp] => 2011-06-01T09:52:58Z
                            [setSpec] => RGID:ART
                        )

                    [metadata] => SimpleXMLElement Object
                        (
                            [dc] => SimpleXMLElement Object
                                (
                                    [title] => Nuevas técnicas de estudios de usuario aplicadas a bibliotecas
                                    [creator] => Riaza Chaparro, Maribel 
                                    [subject] => Array
                                        (
                                            [0] => Mystery Shopping
                                            [1] => Obra Social Caja Madrid Libraries
                                        )

                                    [description] => Since its early stages, at the end of 70’s, O. S. Caja Madrid libraries has been progressively adapted to Society evolution (changes). Therefore, users research has been used as a worthy tool to fit the services that these libraries offer to its members. Throughout 2007, O. S. Caja Madrid has been a pioneering in Spain, in the use of “Mystery Shopper” (a pretended member) technique in this field, as an objective way of getting information about its quality libraries services.
                                    [publisher] => Ediciones Complutense
                                    [date] => 2008-03-19
                                    [type] => Array
                                        (
                                            [0] => info:eu-repo/semantics/article
                                            [1] => info:eu-repo/semantics/publishedVersion
                                            [2] => Artículo revisado por pares
                                        )

                                    [format] => application/pdf
                                    [identifier] => https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220045A
                                    [source] => Array
                                        (
                                            [0] => Revista General de Información y Documentación; Vol. 17 No. 2 (2007); 45 - 61
                                            [1] => Revista General de Información y Documentación; Vol. 17 Núm. 2 (2007); 45 - 61
                                            [2] => 1988-2858
                                            [3] => 1132-1873
                                        )

                                    [language] => spa
                                    [relation] => https://revistas.ucm.es/index.php/RGID/article/view/RGID0707220045A/9372
                                )

                        )

                )

        )

)