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    [0] => stdClass Object
        (
            [journal] => stdClass Object
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                    [id_jnl] => 2
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    [1] => stdClass Object
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            [section] => stdClass Object
                (
                    [section] => 1191
                )

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    [2] => stdClass Object
        (
            [title] => Array
                (
                    [0] => Long Term Relationship with Customers@en
                    [1] => Relacionamento a Longo Prazo com os Clientes@pt
                )

        )

    [3] => stdClass Object
        (
            [abstract] => Array
                (
                    [0] => This paper is about long term relationship with customers as a strategy to stand out in an extremely competitive market. It is a qualitative research and its object of study is Quatrum English Schools in the Southern section of Porto Alegre. The study focuses communicacion, satisfaction, positive emotional elements, confidence and commitment as the foundations of lasting relationships.@en
                    [1] => O presente trabalho trata do relacionamento a longo prazo com os clientes como uma estratégia para se diferenciar em um mercado extremamente competitivo. A pesquisa é de caráter qualitativo e tem como objeto de estudo a Quatrum English Schools da Zona Sul de Porto Alegre. O estudo enfoca a comunicação, a satisfação, os elementos emocionais positivos, a confiança e o comprometimento para a construção de relacionamentos duradouros.@pt
                )

        )

    [4] => stdClass Object
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            [author] => Array
                (
                    [0] => Lizandra Reis
                )

        )

    [5] => stdClass Object
        (
            [subject] => Array
                (
                    [0] => Relacionamento@pt
                    [1] => Relações públicas@pt
                    [2] => Marketing@pt
                    [3] => Relationship. public relations. marketing. communicacion. satisfaction confidence. commitment.@en
                )

        )

    [6] => stdClass Object
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            [source] => stdClass Object
                (
                    [vol] => 10
                    [nr] => 2
                    [year] => 2004
                    [theme] => 
                )

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            [datePub] => Array
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                    [0] => 2006-12-09
                )

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                    [0] => stdClass Object
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                            [type] => HTTP
                            [value] => Array
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                                    [0] => https://seer.ufrgs.br/index.php/EmQuestao/article/view/104
                                )

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                    [1] => stdClass Object
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                            [type] => HTTP
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                                    [0] => https://seer.ufrgs.br/index.php/EmQuestao/article/view/104/62
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    [10] => stdClass Object
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            [language] => Array
                (
                    [0] => pt
                )

        )

    [11] => stdClass Object
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            [license] => Array
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                    [0] => Copr
                    [1] => CCBY4.0
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