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                            [identifier] => oai:oai.cinfo.idict.cu:article/5
                            [datestamp] => 2022-12-28T15:40:19Z
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                                    [title] => Array
                                        (
                                            [0] => Information services users/clients from a quality perspective: methodological considerations
                                            [1] => Los usuarios/clientes de los servicios de información desde la perspectiva de la calidad: Consideraciones metodológicas
                                        )

                                    [creator] => Pinto-Molina, María
                                    [description] => Array
                                        (
                                            [0] => The establishment of the quality paradigm in information services is a reality that allows an holistic approximation to planning and management issues, and to the improvement of documentary processes, systematically incorporating, the "voice of the user", which is the quality motor, and its satisfaction, the key of the system. The modelation of informative- documentary services must include methods that permit the measurement of the user perceptions about the quality of the services detecting deficiencies and improving his satisfaction.
                                            [1] => La implantación del paradigma de la calidad en las unidades de información es una realidad que permite una aproximación holística a los problemas de gestión y planificación y a la mejora de los procesos documentales, que incorpora, de forma sistemática, al diseño de productos y servicios, la "voz del usuario", que es el motor de la calidad, y su satisfacción, la clave del sistema. Por ello, en la modelación de los servicios informativo- documentales debemos incorporar métodos que permitan medir las percepciones del usuario sobre la calidad del servicio para detectar deficiencias y mejorar su satisfacción.
                                        )

                                    [publisher] => Instituto de Información Científica y Tecnológica (IDICT)
                                    [date] => 1999-05-01
                                    [type] => Array
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                                            [0] => info:eu-repo/semantics/article
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                                    [format] => application/pdf
                                    [identifier] => https://cinfo.idict.cu/index.php/cinfo/article/view/5
                                    [source] => Array
                                        (
                                            [0] => Information Sciences; Vol. 30, No. 2, abril - junio, 1999; 23-30
                                            [1] => Ciencias de la Información; Vol. 30, No. 2, abril - junio, 1999; 23-30
                                            [2] => Ciências da Informação; Vol. 30, No. 2, abril - junio, 1999; 23-30
                                            [3] => 1606-4925
                                            [4] => 0864-4659
                                        )

                                    [language] => spa
                                    [relation] => https://cinfo.idict.cu/index.php/cinfo/article/view/5/5
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