Array
(
    [0] => stdClass Object
        (
            [journal] => stdClass Object
                (
                    [id_jnl] => 96
                )

        )

    [1] => stdClass Object
        (
            [section] => stdClass Object
                (
                    [section] => 1009
                )

        )

    [2] => stdClass Object
        (
            [title] => Array
                (
                    [0] => Quality perception in Brazilian academic libraries: the application of SERVQUAL methodology@en
                    [1] => Percepción de la calidad en biblioteca académica brasileña: aplicación del método SERVQUAL@es
                    [2] => Percepção da qualidade em biblioteca acadêmica brasileira: aplicação do método SERVQUAL@pt
                )

        )

    [3] => stdClass Object
        (
            [abstract] => Array
                (
                    [0] => The perception of the service quality in an academic library from the customer’s perspective is reserarched. The SERVQUAL methodology is used, based on questionnaires with structured questions, using the Likert scale in order to measure both the respondent´s satisfaction and the importance of service quality. The results show that the academic community perceives the quality of library services positively.@en
                    [1] => Investiga la percepción de la calidad de los servicios de una biblioteca académica brasileña a partir de la perspectiva de los clientes. Utiliza la metodología SERVQUAL, a partir de un cuestionario con preguntas estructuradas, utilizando la escala de Likert con la finalidad de medir la satisfacción e importancia de la calidad de los servicios. Los resultados muestran que la comunidad académica percibe positivamente la calidad de los servicios de la Biblioteca.@es
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                )

        )

    [4] => stdClass Object
        (
            [author] => Array
                (
                    [0] => Gisele Ferreira de Brito
                    [1] => Waldomiro de Castro Santos Vergueiro
                )

        )

    [5] => stdClass Object
        (
            [subject] => Array
                (
                    [0] => Academic libraries. customer services. quality. customer satisfaction.@en
                    [1] => Bibliotecas académicas@pt
                    [2] => Servicios a los clientes@pt
                    [3] => Calidad@pt
                    [4] => Satisfacción del consumidor@pt
                    [5] => Bibliotecas universitarias. servicios a los clientes. calidad. satisfacción del consumidor.@es
                )

        )

    [6] => stdClass Object
        (
            [source] => stdClass Object
                (
                    [vol] => 4
                    [nr] => 
                    [year] => 2010
                    [theme] => 
                )

        )

    [7] => stdClass Object
        (
            [datePub] => Array
                (
                    [0] => 2010-07-06
                )

        )

    [8] => stdClass Object
        (
            [DOI] => Array
                (
                    [0] => stdClass Object
                        (
                            [type] => DOI
                            [value] => Array
                                (
                                    [0] => 10.54886/ibersid.v4i.3845
                                )

                        )

                )

        )

    [9] => stdClass Object
        (
            [http] => Array
                (
                    [0] => stdClass Object
                        (
                            [type] => HTTP
                            [value] => Array
                                (
                                    [0] => https://www.ibersid.eu/ojs/index.php/ibersid/article/view/3845
                                )

                        )

                    [1] => stdClass Object
                        (
                            [type] => HTTP
                            [value] => Array
                                (
                                    [0] => https://www.ibersid.eu/ojs/index.php/ibersid/article/view/3845/3585
                                )

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                )

        )

    [10] => stdClass Object
        (
            [language] => Array
                (
                    [0] => es
                )

        )

    [11] => stdClass Object
        (
            [license] => Array
                (
                    [0] => RESERVED
                    [1] => by-nc-nd/4.0
                )

        )

)